Ronaldo Sports Customer Policy
Refund Policy
How eligible refunds are handled for prepaid orders, approved returns, wrong items and verified product issues.
Eligibility
Customers must submit any refund, return or exchange request within 3 days after receiving the parcel.
- Wrong product received.
- Wrong size received due to an error by Ronaldo Sports.
- Damaged or defective product received.
- An ordered item becomes unavailable after payment.
- An eligible return is approved by Ronaldo Sports.
- A prepaid order is cancelled before dispatch.
Refund Method & Charges
Approved refunds may be processed through the original payment method or another mutually agreed method.
Courier, delivery, payment gateway or other service charges already used may be non-refundable, except where the issue was caused by Ronaldo Sports.
Important: Requests submitted more than 3 days after the parcel has been received may not be accepted unless Ronaldo Sports approves an exception.