Ronaldo Sports Customer Policy
Return Policy
Return requests must be submitted within 3 days after the customer receives the parcel.
Return Window
A customer must request a return within 3 days after receiving the parcel. The 3-day period starts from the parcel delivery/receiving date.
Product Condition
- Unused and unworn.
- Not washed, altered or damaged by the customer.
- Original tags, packaging and accessories intact.
- Order number or proof of purchase available.
Customer Selected the Wrong Size
If the customer selected the wrong size while placing the order, an exchange may still be allowed within 3 days after receiving the parcel, subject to stock availability and product condition.
All applicable return and replacement courier/delivery charges will be paid by the customer.
Wrong Item or Size Sent by Ronaldo Sports
If Ronaldo Sports sends the wrong product, wrong size or an item different from the confirmed order, the customer must report the issue within 3 days after receiving the parcel.
After verification, Ronaldo Sports may provide a return, exchange or eligible refund. Applicable courier charges caused by the error will be borne by Ronaldo Sports.
Damaged or Defective Items
Damage or defect must be reported within 3 days after receiving the parcel. Clear photos or video evidence may be requested for verification.