Exchange Policy

Exchange Window

A customer must request an exchange within 3 days after receiving the parcel.

Customer Selected the Wrong Size

If the customer selected the wrong size, an exchange may be allowed within 3 days after receiving the parcel if the requested replacement is available.

The customer will pay all applicable return and replacement courier/delivery charges.

Ronaldo Sports Sent the Wrong Item or Size

If Ronaldo Sports sent the wrong product or size, the customer must report the issue within 3 days after receiving the parcel.

After verification, Ronaldo Sports may arrange an exchange or eligible refund and will bear the applicable courier charges caused by the error.

Exchange Conditions

• Item must be unused, unworn, unwashed and unaltered.
• Original tags and packaging must be intact.
• If the replacement costs more, the customer must pay the difference.
• If the replacement costs less, the difference may be handled under the applicable refund/store-credit policy.
• Exchange approval depends on stock availability.