Ronaldo Sports
Customer Complaint Process
How customers can submit, follow up and escalate a complaint with Ronaldo Sports.
3-Step Complaint Process
- File the complaint: use the website contact form, email sales@ronaldosports.pk, or call 0303 3373378. For order issues include order number, mobile number and a clear description.
- Acknowledgement & review: we aim to acknowledge complaints within 48 hours during normal business operations. Supporting evidence may be requested.
- Resolution / escalation: we aim to resolve ordinary complaints within 7–14 days, depending on the issue and any courier/payment investigation. If unresolved, ask for management escalation.
Product / Delivery Complaints
Wrong, damaged or defective product complaints that require a return, exchange or refund must still be reported within the applicable 3-day period after receiving the parcel.
Consumer Rights
Ronaldo Sports will attempt to resolve complaints fairly and in accordance with applicable consumer-protection requirements in Pakistan. This process does not remove rights available under applicable law.