Ronaldo Sports
Help & FAQ
Answers to common questions about ordering, payment, delivery, tracking, returns, refunds and complaints.
Frequently Asked Questions
1. How do I place an order?
Select the product/options, add to cart, complete checkout details, choose an available payment method and place the order.
2. Which currency is used?
All prices and transactions are in Pakistani Rupees (PKR / Rs.). Any applicable delivery fee, tax or other charge is shown before confirmation.
3. Which payment methods are available?
Available methods are shown at checkout and may include Cash on Delivery and supported online/bank payment methods.
4. How much is delivery?
The applicable delivery fee is displayed in the checkout summary before the order is placed.
5. How long will delivery take?
The estimate depends on destination, courier service and processing. Tracking/order information is provided after dispatch where available.
6. How can I track my parcel?
Use the Track Order option on ronaldosports.pk or the courier tracking information supplied after booking.
7. Can I return an item?
Eligible requests must be submitted within 3 days after receiving the parcel and the item must meet return conditions.
8. I selected the wrong size. Can I exchange it?
Yes, subject to stock and product condition. The customer pays applicable return and replacement courier charges.
9. What if Ronaldo Sports sends the wrong item/size?
Report it within 3 days after receiving the parcel. After verification, an eligible exchange/refund may be arranged and applicable corrective courier charges are borne by Ronaldo Sports.
10. What if the product is damaged or defective?
Report the issue within 3 days. Clear photos/video may be requested.
11. Can I cancel an order?
Normally before courier booking/dispatch. After dispatch, the applicable return policy may apply.
12. How do I make a complaint?
Use the website contact form, email sales@ronaldosports.pk or call 0303 3373378 and include the order details.